Refund policy

Honey Aura Return & Refund Policy

Last Updated: 12/02/2025

At Honey Aura, we believe your glow should feel effortless. If something isn’t quite right with your order, we’re here to help.

Returns

Due to the personal nature of beauty products, we accept returns within 14 days of delivery under the following conditions:

  • Items must be unused, unopened, and in original packaging

  • Products must be in the same condition you received them

  • Proof of purchase is required

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used beauty products

  • Skincare, cosmetics, or personal care items that have been unsealed

  • Sale or promotional items

  • Gift cards

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at [your email address].

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

We’ll make it right as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of your refund status.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for processing, depending on your bank

Original shipping fees are non-refundable unless the error was on our end.

Exchanges

At this time, we only replace items that are defective or damaged. If you need assistance, please email us at [your email address].

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as Honey Aura is not responsible for returns lost in transit.